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Refund Policies

 

Returns 
Our policy lasts for 7 business days ONLY. After which, requests for returns will not be entertained. To be eligible, the item must be unused, in the same condition that it was received, and must be in its original packaging. Please send a receipt or proof of purchase to support@hannahmartin.com to initiate the request or send us the photos via direct messaging @hannahmartinph (Facebook) or @hannahmartin_ph (Instagram).

 

Refunds (if applicable) 
Once the returned item is received and inspected, an SMS, email or direct message will be sent by our team as confirmation. Our team will notify you of the approval or rejection of your refund. If approved, your refund will be processed and be credited depending on the agreed mode of payment within 7-10 business days.


Sale items (if applicable) 
Only regular-priced items may be refunded. Items on sale can be replaced, but not refunded.


Exchanges (if applicable) 
We only replace items if they are defective or damaged upon receipt. To initiate an exchange request, please send us an email at support@hannahmartinph.com. Details on how to send the item back will be sent after the request is validated.


Shipping 
Customers will shoulder the shipping costs for the returned item. Shipping costs are non-refundable. Extra charges by a remittance center will be deducted from the total refund amount. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Premium Quality

Hannah Martin is currently one of the most sought after watch and accessories brands internationally. We are committed in providing our customers with the highest level of service and exceptional quality products.

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As part of our brand's mission to deliver luxury without breaking the bank, we are offering FREE deliveries nationwide for a limited time period. Seize it while it lasts.

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Customers' trust is our business. We are always online and open for inquiries, questions and suggestions.

99% Satisfaction Rating

All products come with a guarantee from our brand that all are of the highest quality through advanced engineering and sophisticated designs.